Strategy Analyst - Contact Centers
OCC Ohio Catalog Center, United States
USD 100K-135K (estimate) Mid-level Full Time
Tasks
- Apply AI assisted analysis with governance
- Build Power BI dashboards
- Collaborate on shared data models and workplans
- Communicate clear recommendations to stakeholders
- Create long range planning insights
- Develop scalable reusable data models
- Develop workplans and deliver analysis
- Drive customer journey strategy initiatives
- Provide self serve access to metrics
- Structure ambiguous problems
- Support operational improvement opportunities
- Translate data into executive narratives
- Write Python analyses
- Write SQL analyses
Perks/Benefits
- N/A
Skills/Tech-stack
AI-assisted analysis | BI Dashboards | Conversational AI | Data Governance | Data Modeling | Data Products | Databricks | Executive reporting | LLM | Language Models | Large Language Models | Power BI | PySpark | Python | SQL
Education
N/A
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