Strategy & Analytics Manager - Customer Experience Efficiency
Los Angeles, California, United States; San Francisco, California, United States
USD 175K-270K Mid-level Full Time
Tasks
- Attribute customer experience spend to cohorts products workflows
- Build quantitative framework to measure efficiency
- Define cost model and build analytics pipelines
- Deliver near real time cost waste and ROI views
- Embed cost benefit guardrails into planning and experimentation
- Establish operations and finance reconciliation
- Identify high spend low return areas
- Lead customer experience efficiency strategy
- Own customer experience cost data platform
- Perform driver based forecasting and explain variances to CFO
- Quantify financial impact of product and operational choices
- Reconcile spend with finance to create one source of truth
- Size opportunities and drive cost reduction
Perks/Benefits
Skills/Tech-stack
Analytics engineering | Business case | Business case development | Case Development | Data Modeling | Data Pipelines | Data Reconciliation | Database Architecture | Driver-based forecasting | Experimentation | Financial Forecasting | Loss accounting | Profit and Loss | Profit and Loss Accounting | Real Time | Real-time analytics | SQL
Education
N/A
Regions
Countries
States
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