Strategy Specialist, A.I., Self-Service, Chatbot, Automation (Remote)
Tasks
- Analyze CX analytics and chat logs
- Benchmark industry best practices
- Build measurement frameworks and KPIs
- Create dashboards and performance reports
- Define digital engagement roadmap
- Design conversational flows and improvements
- Drive structured experimentation A B tests
- Manage cross-functional projects
- Scope self service product features
- Support chatbot SMS and automation platforms
Perks/Benefits
- N/A
Skills/Tech-stack
A/B | A/B Testing | Agile | Automation | B testing | Chatbots | Customer Experience | Dashboards | Data Analysis | Data cleaning | Genesys Cloud | KPI | LLM | Language Processing | Language Understanding | Machine Learning | Natural Language | Natural Language Processing | Natural Language Understanding | Omnichannel | RPA | SMS
Education
Regions
Countries
States
Cities
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