Supervisor Customer Service - Enrollment, Geisinger Health Plan
Work from home (Pennsylvania), United States
R
USD 32K-32K (estimate) Mid-level Full Time
Tasks
- Adjust staffing policies and processes
- Analyze production and quality metrics
- Conduct employee interviews and selection
- Conduct team meetings
- Develop and train customer service representatives
- Ensure regulatory compliance
- Manage HR issues and performance improvement plans
- Manage outbound call campaigns
- Monitor attendance and performance
- Prepare budget input
- Resolve escalated customer complaints
- Supervise customer service team
Perks/Benefits
Skills/Tech-stack
Communication | Customer Retention | Customer Service | Human Resources | Human Resources Policies | Quality metrics | Request Management | Service Request | Service request management
Education
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