Supervisor, Homeowner Advocacy Analytics- Servicing
TX - Coppell - 1525 South Belt Line Road, United States
USD 34K-60K (estimate) Mid-level Full Time
Tasks
- Collaborate with cross-functional teams
- Communicate with QA/QC auditors
- Conduct trend analysis
- Drive business process changes
- Ensure case closure meets standards
- Manage compliance analyst team
- Monitor business processes and controls
- Perform root cause investigations
- Present complex information clearly
- Resolve borrower investor and regulatory inquiries
- Review mortgage servicing documentation
- Track and implement projects
Perks/Benefits
- 401k employer match
- Adoption Assistance
- Employee emergency and disaster fund
- Employee mortgage loan program
- Health Savings Account employer contribution
- Medical, dental, and vision insurance
- Onsite work required
- Paid maternity leave parental bonding leave caregiver leave
- Smartphone required for company security apps
- Tuition and certification reimbursement
Skills/Tech-stack
Cause analysis | Data Analysis | Data Visualization | Microsoft Excel | Microsoft Outlook | Microsoft PowerPoint | Microsoft Word | Mortgage Compliance | Mortgage servicing | Regulatory Compliance | Reporting | Root Cause Analysis | Root cause | Trend analysis
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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