Support Engineer 2 - Kansas City, MO or Orlando, FL (US Citizenship Required)
Tasks
- Analyze complex data flows to identify defects unexpected behavior and data inconsistencies
- Communicate with customers via phone and email with timely status updates
- Contribute to continuous improvement of support processes and customer experience
- Document findings resolutions and knowledge base improvements
- Independently investigate issues and collaborate with engineers for complex cases
- Investigate customer reported issues by validating data structure movement and integrity
- Manage customer support ticket queue and meet service level expectations
- Provide post sales technical support for cloud based big data applications and services
- Troubleshoot production issues using logs and system behavior research
Perks/Benefits
- N/A
Skills/Tech-stack
Cloud Computing | Data Integrity | Data Modeling | Data Pipelines | Data Warehousing | Distributed Systems | Knowledge Base | Knowledge base management | Log Analysis | SQL | Ticket management | Troubleshooting
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science | Master of Science
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