Support Operations Program Manager, Data and Analytics
Tasks
- Advocate for customer and agent experience
- Build dashboards and reports
- Collaborate with data and engineering teams
- Design process improvements
- Drive change management
- Identify operational gaps
- Lead cross-functional programs
- Turn data into insights
Perks/Benefits
- 401k
- Diversity and inclusion programs
- Employee referral bonuses
- Flexible time off
- Medical, dental & vision coverage
- Parental leave
- Snacks and beverages
Skills/Tech-stack
AI Automation | Change Management | Cross-Functional Collaboration | Cross-functional | Customer Empathy | Data Analysis | Data Visualization | Functional collaboration | Process Design | Program Management | Stakeholder management
Education
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