SVP - Consumer Bank Data Analytics, CX and Research Leader
Tasks
- Acquire and manage data sources for data quality governance and security
- Align analytics and CX initiatives with enterprise strategy
- Analyze customer needs sentiments and pain points
- Build and lead high performing analytics and research teams
- Define and implement KPIs dashboards and performance metrics
- Design and lead qualitative and quantitative research for CX insights
- Develop predictive AI ML models and segmentation
- Drive customer experience processes and ensure insights lead to action
- Drive organizational change for efficiency scalability and impact
- Lead end to end analytics for customer acquisition and retention
- Leverage voice of customer and CSAT behavioral analytics
- Map and analyze customer journeys
- Perform advanced statistical analysis of complex data
- Present insights to executive and business audiences
- Provide executive advisory and stakeholder management
Perks/Benefits
- 401k
- Adoption Assistance
- Healthcare (Medical Dental Vision)
- Life insurance
- Paid Holidays
- Paid vacation
- Parental leave
- Sick and Safe Leave
Skills/Tech-stack
Azure | CSAT | Customer Experience | Customer Journey | Customer journey mapping | Dashboarding | Data Governance | Data Quality | Data Security | Data Visualization | Journey Mapping | KPI design | Machine Learning | Marketing Technology | Power BI | Predictive Modeling | Python | Qualitative research | Quantitative Research | Research Surveys | SAS | SQL | Segmentation | Statistical Analysis | Tableau | Voice of Customer
Education
N/A
Regions
Countries
States
Cities
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