Systems and Data Analyst (Experienced, or Senior)
USA - Seattle, WA, United States
USD 102K-139K Senior-level Full Time
Tasks
- Coach and mentor support staff
- Collaborate with teams to improve service delivery and system stability
- Develop triage and escalation workflows
- Drive continuous improvement through quality assurance
- Ensure service delivery and customer satisfaction
- Explain business requirements using technology knowledge
- Identify technology driven improvement areas
- Improve knowledge management and production readiness
- Lead day to day operations of digital support team
- Manage and optimize support tooling
- Participate in workshops and meetings
- Support development of support and services goals
- Use metrics to recommend process and staffing changes
Perks/Benefits
- N/A
Skills/Tech-stack
As-a-Service | Change Management | Customer satisfaction | Customer support | Data Analysis | Escalation Workflows | Knowledge Management | Metrics | Process Change Management | Process Improvement | Process change | Project Management | Quality Assurance | Service Delivery | Software as a Service | Support operations | Triage
Education
N/A
Roles
Related jobs
-
Senior Engineering Analyst, Safe Browsing, Applied AI USD 159K-231KAI Agents | Data Analysis | Generative AI | Language Models | Large Language ModelsSenior-level Full TimeKirkland, WA, USA6h ago
-
Risk Data Analyst USD 100K-132KArcher GRC | Data Analysis | Data Governance | Data Quality | Data Visualization401k match | Birthday off | Employee discounts | Paid Holidays | Paid time offMid-level Full TimeNapa, California16h ago
-
Automation | Business Intelligence | Data Analysis | Data Visualization | Microsoft Excel401k | Dental insurance | Medical insurance | Paid sick hours | Vision insuranceMid-level Contract Full TimeRidgefield Park, NJ, United States17h ago
-
Manufacturing Data Analyst USD 120K-190KAWS | Azure | Data Analysis | Data Architecture | Data GlossaryFrequent travel | On-site work | Relocation supportSenior-level Full TimePlano, TX; Raleigh, NC21h ago
-
Analyst, Visa Consulting and Analytics USD 98K-118KAudience development | Benchmark analysis | Business Analytics | Critical Thinking | Customer AnalyticsEntry-level Full TimeAtlanta, GA, United States21h ago
-
Analyst, Visa Consulting and Analytics USD 98K-125KAudience development | Benchmark analysis | Business Strategy | Critical Thinking | Customer AnalyticsEntry-level Full TimeAshburn, VA, United States22h ago
-
Product Data Analyst USD 90K-120KA/B | A/B Testing | ACH Reconciliation | Analytics frameworks | B testing401k matching | Dental insurance | Employee referral program | Flexible PTO | Flexible spending accountMid-level Full TimeRemote, US R22h ago
-
Data Analyst USD 100K-134KDashboarding | Data Analysis | Hypothesis Testing | SQL | StatisticsHybrid work environment | Remote work flexibility | Team trainingsMid-level Full TimeSalt Lake City, UT22h ago
-
Operational Optimization Analyst USD 95K-110KAutomation | Data Analysis | Data Visualization | Excel | Financial Data401k match | Dental insurance | Hybrid work model | Medical insurance | Paid time offMid-level Full TimeConshohocken, PA, United States22h ago
-
Sales Data Analyst, Remote USD 115K-135KAutomation | Business Analytics | Customer Analytics | Dashboards | Data AnalysisMid-level Full TimeSan Francisco, CA R22h ago
-
Data Analysis | Data Governance | Data Modeling | Data Quality | EHRFlexible locationMid-level Full TimeSpringfield, Vermont, United States; Hartford, Vermont, …23h ago
-
Data Analyst USD 61K-86KCloud Platforms | Data Analysis | Data Mining | Data Visualization | ERP systemsDental insurance | Disability coverage | Discounts | Employee stock purchase plan | Family medical leaveMid-level Full TimeNew Brighton, Minnesota23h ago
-
Business Process | Business Process Analysis | Case Development | Data Analysis | PeopleSoft QuerySenior-level Full Time Part Time TemporaryCentral California, Cal Poly - Solano …1d ago
-
Payments- Data Architect (CARI) Senior Associate USD 167K-205KAlteryx | Dashboarding | Data Analysis | Data Modeling | Data definitionsBackup childcare | Financial coaching | Health care coverage | Mental health support | On-site health and wellness centersSenior-level Full TimePlano, TX, United States1d ago
-
Pricing & Revenue Optimization Analyst USD 60K-70KA/B | A/B Testing | B testing | Conversion Rate | Conversion rate optimization401 K | Dental insurance | Discounts | Medical insurance | Paid leaveEntry-level Full TimeOrlando, Florida, United States1d ago
-
Analytics/Dashboarding Analyst (ADA) – Journeyman USD 75K-120KAnalytics | Compliance | Dashboarding | Data Analysis | Data-Driven Decision MakingComprehensive benefits package | Mission critical workMid-level Full TimeWashington, DC1d ago
-
Analytics/Dashboarding Analyst (ADA) – Junior USD 62K-86KCompliance Support | Dashboarding | Data Analysis | Documentation | Operational analyticsComprehensive benefits packageEntry-level Full TimeWashington, DC1d ago
-
Master Data Analyst USD 47K-60KBOM | Bills of materials | Change Management | Data Management | ERP401k matching | Disability insurance | Financial planning support | Health insurance | Life insuranceEntry-level Full TimeLincolnshire, IL, United States1d ago
-
Business Intelligence | Cross-functional | Cross-functional leadership | Dashboarding | Data AnalysisSenior-level Full TimeNew York, New York, United States1d ago
-
Atlas.TI | Complex Survey Analysis | Data Analysis | Data Visualization | Data cleaningRemote workSenior-level Full TimeUnited States R1d ago
-
Data Analyst USD 60K-70KComplex formulas | Dashboards | Data Analysis | Data Troubleshooting | Data VisualizationHybrid remote work | In-office 3 days per week | Presentation deck support contentMid-level Full TimeNorth Bergen, NJ, USA1d ago
-
Systems and Data Analyst (Experienced, or Senior) USD 102K-139KAs-a-Service | CSAT | Change Management | Customer satisfaction | KPIDisability insurance | Flexible spending accounts | Health insurance | Health savings accounts | Life insuranceSenior-level Full TimeUSA - Seattle, WA, United States1d ago
-
Data Quality Specialist - University Advancement USD 58K-99KData Analysis | Data Auditing | Data Cleanup | Data Loader | Data QualityCaregiver leave | Employee assistance program | Health insurance | Metro transit U-Pass | Paid HolidaysMid-level Full TimeWest Campus Main Bldg, United States1d ago
-
Agile | Benefit Analysis | Business Analysis | Business Process | Business Process Design401k company match | Company-Paid Pension Plan | Dental insurance | Health insurance | Hybrid work scheduleMid-level Full TimeArizona - Scottsdale, 18700 North Hayden …1d ago
-
Customer Journey | Customer Journey Analytics | Customer profiling | Data Analysis | Data MigrationHybrid work | Relocation assistance | Travel to client sitesMid-level Full TimeWayne, PA, Unites States of America, …1d ago