Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

Tasks

• Analyze sales obstacles
• Assign job flows and staffing
• Build value propositions
• Conduct call monitoring
• Conduct workshops for goal setting
• Create competitive benchmarks
• Decide telesales strategy processes and training
• Deliver sales lead targets
• Design performance metrics
• Design product presentation scripts
• Develop quizzes for product knowledge
• Execute telesales projects
• Increase sales automation
• Liaise with program managers for calling lists
• Manage quota and lead generation adjustments
• Manage shifts breaks and leave
• Measure and improve cost efficiency
• Plan capacity for consistent conversion
• Provide coaching and feedback
• Recommend technology support requirements
• Recruit train certify and deploy telesales agents
• Reduce unqualified leads
• Review MBOs
• Revise calling approaches based on lists
• Run performance appraisals
• Schedule lead generation projects
• Streamline telesales processes

Perks/Benefits

• N/A

Skills/Tech-stack

Automation | Call Center | Call center operations | Call monitoring | Capacity Planning | Coaching | Cost efficiency | Customer satisfaction | Lead generation | Performance Metrics | Sales operations | Sales strategy | Sales training | Script Writing | Telesales