Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

Tasks

• Adjust calling lists and calling priorities
• Adjust lead generation based on quota decisions
• Assign jobs and manage job flow operations
• Build value propositions for customers
• Conduct call monitoring and coaching
• Conduct performance appraisals and MBO reviews
• Deliver sales lead targets
• Design performance metrics
• Design sales scripts for campaigns
• Develop quizzes for product knowledge
• Develop telesales strategies
• Direct telesales activities to meet sales targets
• Generate competitive knowledge and benchmarks
• Hold workshops to set goals and game plans
• Improve cost efficiency of telesales operations
• Improve lead generation and customer satisfaction
• Liaise with sales approach development for calling programs
• Maintain service standards
• Make decisions on telesales strategy and training requirements
• Manage shifts breaks and leave scheduling
• Manage telesales agents
• Monitor evaluate and improve performance
• Plan and execute telesales projects
• Plan capacity for consistent conversion
• Recommend technology support for automation
• Reduce unqualified leads
• Schedule lead generation projects
• Select recruit train and deploy telesales agents
• Set and track sales targets
• Streamline telesales processes

Perks/Benefits

• N/A

Skills/Tech-stack

Automation | Call monitoring | Capacity Planning | Coaching | Cost Optimization | Customer satisfaction | Lead generation | Performance Management | Process Improvement | Sales Scripts | Sales forecasting | Sales strategy | Sales training | Workforce scheduling