Technical Account Manager, SIEM / Security Analytics + English (UK Remote)
Tasks
- Address customer technical requests
- Build customer relationships
- Build reference accounts
- Coordinate onboarding engineers transition
- Coordinate technical support issue resolution
- Create custom dashboards
- Engage engineering for customer reported issues
- Identify and resolve customer issues
- Manage customer expectations
- Partner with sales for customer experience
- Promote product feature requests
- Prove ROI and value
- Provide technical guidance for adoption
- Recommend security best practices
- Serve as Anomali Platform power user
- Track account metrics
Perks/Benefits
Skills/Tech-stack
ArcSight | Cybersecurity | Dashboards | EDR | ETL | Firewalls | Gainsight | Jira | Log Telemetry | Networking | Operating Systems | QRadar | SIEM | SOAR | Salesforce | Security controls | Security operations | Splunk | Threat Intelligence | XDR
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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