Technical Escalations Engineer 2 (Logs) - US-East
Boston, Massachusetts, USA; New York, New York, USA
USD 85K-124K Senior-level Full Time
Tasks
- Advocate for customers on platform evolution
- Build internal tools and diagnostic flows
- Create log troubleshooting guides
- Drive customer log issue solutions
- Identify gaps with engineering and product
- Investigate complex escalations
- Lead escalations for indexing or retention behavior
- Lead escalations for missing logs
- Lead escalations for parsing discrepancies
- Lead escalations for pipeline misconfigurations
- Lead technical calls
- Mentor Global Support Engineering team
- Provide Datadog Logs expertise
Perks/Benefits
- Continuous career development
- Hybrid work environment
- Internal Onboarding
- Mentor and buddy program
- Product training
Skills/Tech-stack
Cause analysis | Cold storage | Data Processing | Data Processing Pipelines | Data Rehydration | Escalation management | Exclusion filters | Grok | JSON | Live Tail | Log Ingestion | Log Parsing | Log Visualization | Log filters | Log processors | Log remapping | Monitoring | Processing pipelines | Quotas | Root Cause Analysis | Root cause | Routing | Technical Escalation | Technical escalation management | Troubleshooting
Education
N/A
Regions
Countries
States
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