Technical Learning Specialist

Tasks

• Analyze support tickets and recurring user issues
• Build and maintain dashboards and executive reports
• Cross reference training certification data with support trends
• Identify adoption gaps across training and documentation
• Monitor adoption rates and KPIs
• Prepare executive adoption reports and adoption scorecards
• Support enablement lead with reports and metrics
• Transform technical enablement data into insights
• Validate enablement alignment with support findings and adoption metrics

Perks/Benefits

• N/A

Skills/Tech-stack

Azure DevOps | Dashboarding | Data Analysis | Data Visualization | Data analytics | Excel | KPI Tracking | Power BI | Qualitative Data | Qualitative data analysis | Quantitative data | Quantitative data analysis | Reporting | Trend analysis