Technology ServiceDesk Process and Data Analyst/Sr Business Systems Analyst (US)
Mt Laurel - Technology Center - 17000 Horizon Way, Mount Laurel, New Jersey, United States
USD 79K-140K Senior-level Full Time
Tasks
- Analyze business processes
- Assess employee enablement service desk current state
- Create self help and automation proposals
- Create test plans and test cases
- Develop strategy and tactical action plans
- Develop system specifications and requirements
- Evaluate chatbot and AI automation capabilities
- Gather and document business requirements
- Map current processes to new systems
- Recommend technology solutions
- Track open issues and resolution
Perks/Benefits
Skills/Tech-stack
AI Automation | Business Analysis | Case design | Chatbot Development | Documentation | IT Service Management | IT service | ITIL | Microsoft Power | Microsoft Power Automate | Power Automate | PowerApps | Process Mapping | Requirements Gathering | Self-Service | Self-service automation | Service Desk | Service Management | Service automation | ServiceNow | ServiceNow AI | ServiceNow AI Assist | ServiceNow Service Desk | Test Case | Test Case Design | Test Planning
Regions
Countries
States
Cities
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