Customer Experience Strategy & Analytics Lead - Small Business Bank
Tasks
- Build and monitor customer retention strategies
- Conduct deep dive customer analytics
- Conduct voice of customer research
- Design and monitor A B testing
- Develop credit risk models
- Develop customer experience strategies
- Develop pricing and product strategies
- Lead and coach business analysts
- Lead direct to consumer marketing insights
- Manage multiple projects and programs
- Partner with product managers on goals and monitoring
- Perform qualitative analysis
- Perform quantitative analysis
- Provide executive stakeholder reporting
- Synthesize insights into recommendations
Perks/Benefits
- N/A
Skills/Tech-stack
A/B | A/B Testing | B testing | Credit Risk | Credit risk modeling | Customer Analytics | Data Analysis | Experimentation | Financial Services | Marketing strategy | People management | Pricing Strategy | Project Management | Qualitative Analysis | Quantitative Analysis | Risk Modeling
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Related jobs
-
Senior Project Manager, Machine Learning Operations USD 120K-180KAnnotation Workflows | Cause analysis | Data Pipelines | Data Quality | Data labelingCompetitive benefits package | Equity | Performance bonusSenior-level Full TimeMountain View, California (HQ)13h ago
-
Finance Systems, Head of AI & Innovation USD 315K-365KAnomaly Detection | Artificial Intelligence | Audit management | Backlog Management | BigQueryFlexible working hours | Generous vacation | Hybrid work policy | Optional equity donation matching | Parental leaveExecutive-level Full TimeSan Francisco, CA15h ago
-
Analytics Supervisor USD 95K-110KA/B | A/B Testing | Adobe Analytics | Analysis Workspace | B testing401k | Dental | Family building benefit | Maternity leave | MedicalSenior-level Full TimeMinneapolis15h ago
-
Data Science Lead USD 172K-268KA/B | A/B Testing | Airflow | B testing | Data Modeling401k match | Dental insurance | Health insurance | Life insurance | Long-term disabilitySenior-level Full TimeCary,North Carolina,United States16h ago
-
Manager of Business Analytics - Marketing USD 105K-140KA/B | A/B Testing | Attribution Modeling | B testing | CAC Analysis401k matching | Commuter assistance | Inclusion programs | Medical, dental & vision coverage | PTO & paid holidaysMid-level Full TimeArlington, VA or Richmond, VA16h ago
-
Fulfillment Center Lead USD 44K-46KContinuous Improvement | Data Analysis | Production metrics | Safety ProceduresAffordable Medical Dental Vision Plans | Donations to Nonprofit | Free telehealth | On demand mental health resources | Paid parental leaveSenior-level Full TimeSouth Tacoma, WA18h ago
-
API | AWS | Agile | Artificial Intelligence | Azure401k matching | Dental insurance | Flexible work schedule | Health insurance | Paid HolidaysSenior-level Full TimeTexas R18h ago
-
APIs | Agile | Amazon Web Services | Artificial Intelligence | Cloud infrastructure401k matching | Dental insurance | Flexible work schedule | Health insurance | Paid HolidaysSenior-level Full TimeNew York R18h ago
-
APIs | AWS | Agile | Azure | Cloud Computing401k match | Dental insurance | Flexible work schedules | Health insurance | Paid HolidaysSenior-level Full TimeNorth Carolina R18h ago
-
TikTok Shop - Fulfillment Governance Program Manager USD 111K-229KBenchmarking | Compliance | Cross-Functional Collaboration | Cross-functional | Data AnalysisMid-level Full TimeSeattle, Washington, United States20h ago
-
Senior Technical Program Manager, AI/ML, Finance USD 192K-278KArtificial Intelligence | Business Intelligence | Data Architecture | Data Governance | Data WarehousingSenior-level Full TimeSunnyvale, CA, USA21h ago
-
Manager, IT AI Engineering - Agent Engineering USD 96K-131KA/B | A/B Testing | API Design | Access Control | Agent architecture401k program | Car discounts | Cruise discounts | Employee assistance program | Flexible spending accountsMid-level Full TimeFort Worth, TX, US1d ago
-
Account Partner - Marketing Analytics USD 80K-300KAd-Tech | CRM | Data Analysis | Digital media | Healthcare marketingCharitable giving program | Company-Paid Holidays | Dental insurance | Flexible PTO | Life insuranceMid-level Full TimePennsylvania - Philadelphia R1d ago
-
Data Analyst USD 138K-178KDashboard Development | Data Analysis | Data Visualization | Executive reporting | Performance TrackingPublic Trust ClearanceExecutive-level Full TimeRemote, United States R1d ago
-
Manager, Web Analytics, Content and User Insights USD 99K-165KA/B | A/B Testing | Acceptance Testing | Adobe Analytics | Adobe TagMid-level Full TimeUSA - NY - Headquarters, United …1d ago
-
Manager, Web Analytics, Content and User Insights USD 99K-165KA/B | A/B Testing | AI Products | Adobe Analytics | Adobe TagMid-level Full TimeUSA - NY - Headquarters, United …1d ago
-
Principal Statistical Programmer USD 159K-207K21 CFR Part 11 | ADaM | CDISC | CDISC compliance validation | CFR Part 11Senior-level Full TimeUnited States-Massachusetts-Newton, United States R1d ago
-
Gen AI - Tech Product Manager USD 140K-160KA/B | A/B Testing | AI Evaluation | AI Studio | Azure AI401k plan | Dental insurance | Disability insurance | Flexible time off | Health insuranceMid-level Full TimeNew York, United States1d ago
-
Sr. Business Manager - SBB Banker Analytics USD 182K-229KAnalytics | Credit Risk | Credit risk modeling | Data Analysis | Economic forecastingSenior-level Full TimeMcLean, VA, United States1d ago
-
Sales Leader (Analytics & Consulting Services) USD 168K-200KAccount Planning | Artificial Intelligence | Consultative selling | Contract Negotiation | CybersecurityEntrepreneurial environment | Remote workSenior-level Full TimeUnited States - Remote R1d ago
-
4DX | Budget Management | Cause analysis | Coaching | Continuous ImprovementDisability insurance | Employee assistance program | Life insurance | Medical/Vision/Dental | Merchandise DiscountMid-level Full TimeElizabethtown PA, United States1d ago
-
Lead Machine Learning Engineer USD 157K-237KA/B | A/B Testing | Airflow | B testing | Data PipelinesSenior-level Full TimeUS TX Austin1d ago
-
Lead Data Scientist USD 225K-275KA/B | A/B Testing | API Integration | B testing | DBTCollaborative work environment | Dental insurance | Education Impact | Health insurance | Hybrid work modelSenior-level Full TimeSan Francisco R1d ago
-
Digital Marketing & Analytics Manager USD 80K-102KA/B | A/B Testing | Audience Segmentation | B testing | Content OptimizationMid-level Full TimeGrafton, Wisconsin, United States1d ago
-
Manager, Digital Analytics - Amazon USD 120K-150KAmazon Vendor Central | CPG analytics | Competitive Analysis | Data Analysis | Driver-based analysis401k match | Equity | Flexible time off | Free products | Happy hoursMid-level Full TimeNew York, NY1d ago