IN_Senior Associate_Agentic contact center ( Chatbots / Voicebots - Core.Ai) _GCC_Advisory_Mumbai
Mumbai Goregaon, India
INR 2500K-4000K (estimate) Senior-level Full Time
Tasks
- Build and optimize voice bots chatbots email bots
- Deploy cloud native solutions and ensure scalability reliability and compliance
- Design Gen AI powered RAG knowledge bases
- Develop services using Python Node.js and API first design
- Drive contact centre transformation with Genesys Avaya Amazon Connect and Google CCAI
- Implement agent assist frameworks and auto quality audit
- Implement microservices event driven systems
- Integrate solutions with IVR CRM ticketing and backend APIs
- Lead end to end contact centre transformation architecture
- Manage DevOps with CI CD pipelines and containerization
- Mentor junior engineers and align solutions with business goals
Perks/Benefits
- N/A
Skills/Tech-stack
API first | API-first design | AWS | AWS Lex | Agent Assist | Amazon Connect | Auto quality audit | Avaya | Azure | Azure Cognitive | Azure Cognitive Services | CI/CD | Cognitive Services | Compliance | Docker | Driven systems | Event Driven | Event Driven Systems | GCP | GDPR | Genesys | GitOps | Google CCAI | HIPAA | IVR | Knowledge Base | Kore.AI | Kubernetes | Microservices | Microsoft Dynamics | Node.js | PCI DSS | Python | Quality audit | RAG | Resilience | Salesforce | Scalability | Security | ServiceNow | Yellow.ai | Zendesk
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