Trip Enrollment Advisor

Tasks

• Answer trip details questions
• Communicate early enrollment discount and deadline
• Conduct enrollment discovery conversations
• Document interactions in CRM and contact center systems
• Drive student trip enrollments
• Execute follow up communications via calls voicemail SMS email
• Follow outbound multi touch cadence
• Guide enrollment registration on phone
• Handle customer objections
• Leave voicemail messages
• Log call outcomes in CRM
• Meet call volume and enrollment targets
• Participate in coaching and training
• Place outbound calls to parents
• Provide supportive enrollment experience
• Schedule follow up calls and emails

Perks/Benefits

• Accidental death & dismemberment insurance
• Bereavement leave
• Critical illness insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee resource groups
• Flexible work schedule
• Life insurance
• Medical insurance
• Mental health days
• Paid parental leave
• Paid time off
• Paid volunteer day
• Tuition reimbursement
• Vision insurance

Skills/Tech-stack

Active Listening | CRM | Call scripting | Consultative selling | Customer Engagement | Customer Service | Email | Objection Handling | Outbound calling | SMS | Sales | Time management | Verbal communication | Written communication