Senior Executive - Chatbot
Tasks
- Derive actionables to reduce contacts
- Design chatbot customer journey
- Document processes
- Ensure compliance adherence
- Ensure response factual correctness
- Gather chatbot project requirements
- Lead chatbot and RPA initiatives
- Manage chatbot content
- Support chatbot rollout
- Track chatbot effectiveness
Perks/Benefits
- Annual health checkup
- Dental benefits
- Gender neutral policy
- Group term life insurance
- Inclusive culture
- Learning and development
- Medical insurance
- OPD benefits
- Personal accidental insurance
- Rewards and recognition
- Wellness program
- Work-life balance
Skills/Tech-stack
Artificial Intelligence | Compliance | Customer Service | Data Lakes | Data analytics | Database Management | Language Processing | Machine Learning | Natural Language | Natural Language Processing | Process Automation | Process Documentation | Robotics Process Automation
Roles
Automation Engineer | Chatbot Developer | Developer | Engineer | Executive | Senior Executive
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