Customer Service Team Lead (Order Fulfillment) - French speaker

Tasks

• Coach team members
• Coordinate with cross-functional stakeholders
• Ensure compliance with quality standards
• Escalate complex order management problems
• Identify process enhancements
• Lead and motivate order fulfillment team
• Monitor daily workload and service levels
• Process customer orders accurately
• Resolve escalated order issues
• Support onboarding and training
• Track operational metrics and improve performance

Perks/Benefits

• Accident insurance
• Career progression
• Complimentary coffee tea and refreshments
• Critical illness insurance
• Flexible working arrangements
• Home office days per week
• Hybrid work
• Language courses
• Learning and leadership development
• Life insurance
• Modern office amenities
• Private healthcare
• Voluntary pension contribution

Skills/Tech-stack

CRM platforms | Continuous Improvement | ERP systems | English | French | Lean | Logistics | Oracle | Order Management | Performance Metrics | SAP | Salesforce | Stakeholder management | Supply Chain