Manager- Data Analytics & Insights
Mumbai, MUM-KND-AFS(AD), IN
INR 600K-1000K (estimate) Mid-level Full Time
Tasks
- Analyze CXHI score trends and dealer rankings
- Analyze customer complaint trends and NPS feedback
- Develop analytical root cause hypotheses
- Generate VOC insights from surveys and contact center data
- Identify bottom quartile dealers
- Monitor CX performance using CXHI
- Prepare CX leadership review dashboards
- Support process transformation with data driven diagnosis
- Track transformation KPI impact and initiative outcomes
- Validate CXHI data integration and calculation logic
Perks/Benefits
- N/A
Skills/Tech-stack
Advanced Excel | CX analytics | Cause analysis | Customer Analytics | Customer Experience | Dashboard Development | Data Interpretation | Data Storytelling | Data analytics | NPS | Power BI | Problem Solving | Root Cause Analysis | Root cause | SQL | Structured Problem-Solving | Tableau | VOC Analytics
Education
N/A
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