Director, eCommerce Operations & Fulfillment Strategy
Memphis, TN, USA - 4836 Southridge Blvd (8149), United States
USD 108K-180K Executive-level Full Time
Tasks
- Align capacity execution and customer commitments
- Develop and execute ecommerce strategy
- Direct volume decisions for inventory purchasing
- Ensure integration between eCommerce platforms and fulfillment operations
- Establish cross functional governance for recurring failures
- Establish governance for order release timing
- Evaluate and deploy technologies for throughput and reliability
- Lead and develop eCommerce operations management structure
- Maintain eCommerce throughput models and capacity plans
- Operationalize Hazmat and regulatory requirements across distribution centers
- Oversee carrier performance and service recovery
- Own communication standards for incidents
- Own eCommerce fulfillment performance
- Provide executive sponsorship for inventory risk discussions
- Provide oversight for DSCSA audit readiness
- Report performance KPIs and operational risk visibility
- Resolve DSCSA serialization receiving and data integrity issues
- Serve as escalation point for major eCommerce disruptions
- Use data and analytics for continuous improvement
Perks/Benefits
- N/A
Skills/Tech-stack
Adobe Commerce | Capacity Planning | Carrier Management | Commerce Cloud | DSCSA | Data Integrity | Data analytics | Ecommerce | Engine optimization | Hazmat Compliance | Incident Management | KPI Reporting | Operational governance | Order Management | Order fulfillment | Performance Metrics | Receiving | Regulatory Compliance | Risk Management | SEM | SEO | Salesforce Commerce | Salesforce Commerce Cloud | Search Engine | Search Engine Marketing | Search engine optimization | Serialization | Supply Chain | Supply chain logistics | WCS | Web Analytics
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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