Customer Support Engineer
San Francisco, CA, US
USD 140K-270K (estimate) Senior-level Full Time
Tasks
- Advocate account priorities and track escalations
- Consult pre sales technical activities
- Evaluate and troubleshoot problems
- Identify customer improvement opportunities
- Perform installations upgrades break fix and expansions
- Provide daily technical operations and case closure
- Resolve issues or escalate to engineering
- Respond to customer technical issues
- Submit and manage feature requests and bugs
- Support field services onsite troubleshooting
Perks/Benefits
Skills/Tech-stack
Bash | File systems | High Performance | High-Performance Computing | Linux | Linux OS | NAS | Network Configuration | Networking | Object storage | Performance Computing | S3 | Storage troubleshooting | System Administration
Education
Regions
Countries
States
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