Customer Solution Representative Fulfillment

Tasks

• Confirm delivery receipt with customers
• Coordinate order processing
• Coordinate with warehouse transportation and logistics teams
• Create modify and track orders in systems
• Follow up on deliveries
• Generate order and incident status reports
• Maintain order information in systems
• Manage customer communications
• Monitor service indicators and response times
• Resolve order delays and shortages
• Resolve returns and related incidents
• Respond to customer inquiries by email chat and phone

Perks/Benefits

• Career growth
• Extra days off for birthday
• Extra days off for degree day
• Extra days off for family day
• Home office
• Indefinite contract
• Transportation allowance

Skills/Tech-stack

Customer support | Distribution processes | English | Fulfillment processes | Incident Management | Logistics operations | Order Management | Reporting