Data Center Manager (Night Shift)
Tasks
- Act as call leader
- Assign trouble tickets
- Coordinate call rotation
- Coordinate shift arrangement
- Develop career paths
- Document policies and procedures
- Ensure SLA compliance
- Improve workflows throughput
- Lead hardware diagnostics
- Lead network diagnostics
- Maintain on-call schedule
- Manage data center operations team
- Manage day-to-day data center operations
- Manage hardware logistics
- Manage large scale events outages
- Manage queue management
- Monitor operational KPIs
- Oversee physical repair
- Prioritize trouble tickets
- Recommend policies and procedures
- Recruit data technicians
- Train data technicians
- Update internal tools
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Automation | Call Support | Client-Server | Client-server environments | Data center | Data center operations | Hardware Troubleshooting | Incident Management | KPI Management | Linux | Management Tools | Network Troubleshooting | On-Call | On-call support | Outage Management | Queue management | SLAs | Server environments | System Administration | System management | System management tools | Technical writing
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Roles
Center Manager | Data Center Manager | Manager | Operations | Operations Manager
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