Customer Insights & Support Analytics Manager

Clayton-le-Moors, England, United Kingdom

GBP 59K-66K (estimate) Mid-level Full Time

@ F...

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Found 1d ago

Tasks

Analyze customer behavior and account lifecycle
Create analytical frameworks and quality standards
Drive upstream prevention and reduced customer effort
Ensure high quality analytics and insight storytelling
Identify root causes of support demand and customer friction
Lead and coach analytics team
Partner cross functional teams for digital and support optimization
Set analytics vision priorities and roadmap
Track impact of insight driven changes

Perks/Benefits

Skills/Tech-stack

Education

N/A

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Customer Insights & Support Analytics Manager

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