Customer Experience and Analytics Specialist
HRV - Croatia Proper - Zagreb (Eurotower)
EUR 59K-61K (estimate) Mid-level Full Time
Tasks
- Analyze customer campaign and sales data
- Build customer engagement strategies
- Coordinate cross-functional projects
- Design customer journey maps
- Develop next best action models
- Drive omnichannel innovation and experimentation
- Execute multichannel marketing strategies
- Generate dashboards and insight reports
- Monitor website and omnichannel performance
- Optimize CRM and CLM tools
- Personalize customer experiences using AI
- Recommend optimizations to leadership and teams
Perks/Benefits
Skills/Tech-stack
Artificial Intelligence | CLM | CRM | Customer Engagement | Customer Experience | Customer Journey | Customer Segmentation | Customer journey mapping | Dashboards | Digital Transformation | Excel | Journey Mapping | Marketing Analytics | Multichannel marketing | Next Best Action
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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