Order Management and Fulfillment Advisor

Tasks

• Coordinate order entry
• Coordinate transportation planning
• Create and monitor deliveries in SAP
• Design maintain and send reports
• Handle order issues and returns
• Maintain accurate order and delivery data
• Manage customer orders
• Manage order cancellations and complaints
• Perform user acceptance testing
• Provide customer status updates
• Resolve transportation delays and route changes
• Support customer account relationships
• Support team lead coverage during short staffing and after hours
• Track delivery progress

Perks/Benefits

• N/A

Skills/Tech-stack

Acceptance Testing | CRM | Customer Relationship Management | Customer relationship | Data entry | Email | English | Excel | Internet | Key Performance Indicators | Management System | Metrics and Key Performance Indicators | Microsoft Office | Performance indicators | Relationship Management | Reporting | SAP | SAP Sales | SAP Sales and Distribution | Sales and Distribution | Spanish | TMS | Transportation Management | Transportation Management System | User Acceptance | User Acceptance Testing