ServiceNow Analyst – ServiceNow Conversational & GenAI
Piracicaba, São Paulo, Brazil
BRL 300K-368K (estimate) Senior-level Full Time
Tasks
- Analyze virtual agent live agent and voice data using AI tools
- Conduct evaluation for hallucination metrics PII handling and response quality scoring
- Coordinate ServiceNow releases and deployment readiness
- Create technical solution designs and architecture decisions
- Define user story lifecycle and acceptance criteria
- Ensure quality of Chat IT knowledge base content and self service solutions
- Guide development and validate update sets configurations and logic
- Investigate root cause of platform defects and incidents
- Lead design and development of ServiceNow Virtual Agent solutions
- Lead validation and user testing for production readiness
- Manage ServiceNow HI support cases and resolution validation
- Manage backlog prioritization with Product Owner and Scrum Master
- Operationalize Now Assist and AI Search capabilities in Chat IT
- Own end to end delivery of conversational experiences
- Plan govern and operationalize AI agents in ServiceNow AI Agent Studio
Perks/Benefits
- Dental plan
- Employee resources group
- Extended maternity leave
- Extended paternity leave
- Finance support program
- Legal support program
- Life and personal insurance
- Meal assistance
- Medical plan
- Medicines reimbursement
- Private pension plan
- Profit share
- Psychological support program
- Social support program
- Transportation
Skills/Tech-stack
AI Agent | AI Agent Studio | AI Search | Agent Studio | Azure DevOps | Backlog Management | Containment Strategy | Conversational Analytics | Experience Design | GitHub Copilot | Grounding | Guardrails | Human-in-the-loop | ITSM | Incident Management | LLM | NLU | Now Assist | Orchestration | PII | Prompt engineering | Release Management | ServiceNow | ServiceNow Virtual Agent | Skill Kit | Sprint Planning | Test Planning | The Loop | Update Sets | User Experience | User Experience Design | Virtual Agent
Education
N/A
Regions
Countries
States
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