Fulfillment Lead

Tasks

• Analyze delivery time and delivery cost metrics
• Configure store operational systems algorithms alerts and automation
• Coordinate fulfillment targets across territories
• Coordinate operational enablement with analytics and regional teams
• Create data driven improvement initiatives
• Deliver weekly store training sessions
• Develop operational training materials
• Improve courier connectivity reliability and performance
• Improve store operational processes
• Maintain operational dashboards and reporting frameworks
• Manage operational purchase requests
• Monitor analyze and improve operational KPIs
• Monitor courier cancellations acceptance and compliance
• Own fulfillment performance metrics
• Partner with operations teams for commercial readiness and peak planning
• Plan courier capacity for stores and territories
• Provide operational performance reporting

Perks/Benefits

• N/A

Skills/Tech-stack

Analytics | Automation tools | Capacity Planning | Courier Performance Management | Cross-Functional Collaboration | Cross-functional | Data Analysis | Delivery operations | Forecasting | Functional collaboration | Inventory Management | KPI Monitoring | Last Mile | Last Mile Logistics | Logistics planning | Operational KPI | Operational KPI monitoring | Operational compliance | Operational dashboards | Order handling | Performance Management | Process Improvement | Reporting | Supply Chain | Supply Chain Operations | Training Facilitation