Digital Channels Specialist (Chatbot)
Tasks
- Analyze FAQ performance and user experience
- Create optimize and edit FAQ articles
- Improve customer experience metrics
- Investigate predict and resolve digital channel issues
- Propose Help Center improvements and innovations
- Provide email automation insights and action plans
- Work with technology teams to fix product errors
Perks/Benefits
- Dental insurance
- Family wellness coverage
- Flexible work
- Healthcare benefits
- Home office reimbursement
- Hybrid/remote options
- Life insurance
- Mental health support
- Paid parental leave
- Paid time off
- Wellness membership
Skills/Tech-stack
Chatbots | Customer Experience | Data Analysis | Email Automation | FAQ management | UX Writing | Workflow automation | Zendesk
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