WEM AQM Prompt Engineer
Tasks
- Apply structured debugging to prompts
- Define evaluation scope and intent
- Demonstrate AQM prompt capabilities in pre sales
- Design LLM evaluation prompts
- Develop prompt engineering standards and templates
- Document prompt changes and hand off to QA
- Identify prompt failure patterns
- Improve instruction clarity
- Integrate prompt outputs into QM workflows
- Iteratively optimize prompt logic
- Maintain versioned prompt library
- Measure pass fail accuracy metrics
- Refine prompt wording and logic
- Select and tag call samples
- Test prompts against live call traffic
- Tune few shot examples
- Tune keyword and phrase sets
- Validate prompt accuracy with recall and precision
Perks/Benefits
- 401k employer matching
- Basic life insurance
- Company-Paid Holidays
- Employee stock purchase plan
- Health, dental, vision coverage
- Long-term disability
- Mental health support platform
- Paid parental leave
- Paid time off
- Remote work flexibility
- Short-term disability
- Volunteer hours
Skills/Tech-stack
API | Contact center | F1-score | Genesys | JSON | LLM | LLM Evaluation | NICE | Precision-recall | Prompt engineering | Quality management | Speech Analytics | Verint
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Roles
AI | AI Engineer | Engineer | Learning Engineer | Machine Learning Engineer | Prompt Engineer
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