WFM Capacity & Analytics Planner
Tasks
- Analyze workforce risks and plan contingencies
- Build AI powered forecasting systems
- Build capacity plans
- Build dashboards for WFM insights
- Create AI governance frameworks
- Design WFM workflows
- Develop WFM data pipelines
- Lead cross-functional AI initiatives
- Monitor and adjust forecasts
- Respond to real time operational alerts
Perks/Benefits
- N/A
Skills/Tech-stack
Artificial Intelligence | Capacity Planning | Contact center | Contact center operations | Dashboarding | Data Modeling | Data Pipelines | Data Visualization | Data integration | Forecasting | Machine Learning | Model Monitoring | Model Validation | Statistical Analysis | Workforce Management
Education
Regions
Countries
States
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