Customer Service Representative (Order Fullfillment)
Tasks
- Communicate order updates
- Contribute to process improvements
- Coordinate order issue resolution
- Escalate complex cases
- Handle quotations
- Maintain accurate customer data
- Manage customer orders
- Monitor open orders
- Process Customer Orders
- Resolve order issues
- Respond to customer order enquiries
- Update customer master data
Perks/Benefits
- Accident insurance
- Career growth
- Complimentary language courses
- Critical illness insurance
- Family-friendly benefits
- Flexible cafeteria package
- Flexible working arrangements
- Home office
- Hybrid work
- Learning and development
- Life insurance
- Private healthcare
- Voluntary pension contribution
Skills/Tech-stack
CRM | Cross-Functional Collaboration | Cross-functional | Customer Service | Data Accuracy | ERP systems | English communication | Functional collaboration | Logistics Coordination | Microsoft Office | Order Management | Order fulfillment | Problem Solving | Process Improvement | Quotation Handling
Education
N/A
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