Workforce Reporting Analyst
Tasks
- Analyze data for insights and performance metrics
- Automate reports using macros
- Collaborate with leadership to create or revise reports
- Communicate during report development
- Develop and distribute contact center reports
- Ensure data integrity and accuracy
- Ensure single source of information
- Implement and manage KPIs
- Improve data availability and acting as liaison
- Lead UAT, troubleshooting, and resolution
- Maintain trackers for programs and projects
- Manage report lifecycle and maintenance
- Modify and update scorecards and dashboards
- Partner with teams to develop reports and dashboards
- Support data-driven decision making
Perks/Benefits
Skills/Tech-stack
Cross-Functional Collaboration | Cross-functional | Dashboard Development | Data Analysis | Data Automation | Data Integrity | Data Storytelling | Data Visualization | Database troubleshooting | Excel | Functional collaboration | Macros | Pivot Tables | Power BI | Qlik | Reporting tools | SQL | Tableau | VBA
Education
Regions
Countries
States
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