Senior Incident Optimization & Reliability Specialist - End-User Technology – Vice President
Location(s): Chennai, Tamil Nadu, India
INR 2000K-3200K (estimate) Senior-level Full Time
Tasks
- Analyze alert and incident patterns for operational noise reduction
- Collaborate with engineering and platform teams on incident drivers and guidance
- Define and manage service level objectives for continuous improvement
- Design event correlation de duplication and suppression rules
- Develop incident automation playbooks for incident remediation
- Implement self healing capabilities to reduce toil
- Improve observability with telemetry logging and tracing
- Validate event management and automation effectiveness with alert quality metrics
Perks/Benefits
- N/A
Skills/Tech-stack
AIOps | Alert Suppression | Alert de duplication | Automation | CMDB | Cause analysis | De-duplication | Event Correlation | ITSM | Incident Management | Infrastructure as Code | Log Analysis | Logging | Microsoft 365 | Observability | Office | Outlook | Pattern Recognition | Powershell | Python | Query languages | Reliability Engineering | Remediation automation | Root Cause Analysis | Root cause | Scripting | Service Level | Service-Level Objectives | SharePoint | Site Reliability | Site Reliability Engineering | Teams | Telemetry | Tracing | VMware | Virtualization | “as-code”
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