Senior AI Engineer (Voice AI & IVR)
Cape Town, South Africa
A ZAR 660K-780K (estimate) Senior-level Full Time
Tasks
- Automate QA and compliance workflows
- Build NLP models for intent detection
- Build NLP models for sentiment analysis
- Build RAG systems
- Build and deploy LLM virtual agents
- Build event-driven architectures
- Create dashboards and reporting tools
- Design and build IVR and call flows
- Develop prompt engineering frameworks
- Develop transcription and call analysis pipelines
- Evaluate model performance
- Implement escalation mechanisms
- Implement fallback logic
- Implement safety guardrails
- Implement speech to text
- Implement text to speech
- Integrate AI voice agents
- Integrate AI with CRM via APIs
- Integrate AI with telephony and predictive dialers
- Integrate and orchestrate LLMs
- Integrate with knowledge bases via APIs
- Lead technical design for AI systems
- Mentor junior engineers
- Monitor and improve voice system quality
- Optimize call flows
Perks/Benefits
- N/A
Skills/Tech-stack
CRM Integration | Claude API | Docker | Event Driven | Event-driven architecture | Gemini API | Hugging Face | IVR | JavaScript | Langchain | Language Models | Language Processing | Large Language Models | Llama | N8n | Natural Language | Natural Language Processing | OpenAI API | PostgreSQL | Predictive dialers | Prompt engineering | Python | REST APIs | Retrieval-Augmented Generation | SIP | SQL | Speech Recognition | Speech-to-Text | Streaming Architecture | Telephony | Text to Speech | TypeScript | Webhooks | Zapier
Education
N/A
Roles
AI | AI Engineer | Conversational AI Engineer | Engineer | Senior AI Engineer
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