Bellman - The Langham, Hefei

Tasks

• Complete seasonal sales tasks
• Complete training courses
• Coordinate with front office sections
• Deliver and pick up guest baggage
• Direct guests to check in area
• Escort guests and explain room facilities
• Execute tasks per standards and procedures
• Follow hotel emergency procedures
• Liaise with other departments to resolve operational issues
• Load and unload guest luggage
• Maintain and clean bell service trolley and equipment
• Maintain forecourt parking and equipment
• Open and close car doors for guests
• Participate in meetings on time
• Prevent unauthorized entry
• Provide brand required guest service
• Respond to guest requests
• Store luggage per standards
• Transport guest luggage to rooms

Perks/Benefits

• N/A

Skills/Tech-stack

Customer Service | Emergency procedures | Front Office Coordination | Front office | Guest communication | Hospitality operations | Luggage handling | Office coordination | Operational Efficiency | Process Improvement