Team Leader: Operational Analytics (Operations Delivery)
Tasks
- Build data visualizations
- Drive delivery and performance
- Drive process automation opportunities
- Identify operational inefficiencies
- Implement process improvements
- Lead business analysts
- Manage agile projects using Jira
- Manage operational service standards
- Monitor performance using dashboards
- Prioritize operational work
- Support service delivery using data and process improvement
- Translate insights into operational actions
Perks/Benefits
- N/A
Skills/Tech-stack
Agile | Amazon Connect | Data Mining | Data Visualization | Data Warehousing | Excel | Jira | Power BI | Process Automation | Process Mapping | Queue management | Reporting | SLA management | SQL | Workforce Management
Education
Bachelor of Business Administration | Bachelor of Commerce | Bachelor of Engineering | Bachelor of Science | Grade 12 National Certificate
Roles
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