Senior Data Analyst (CX)
Tasks
- Analyze large-scale datasets
- Automate data tasks with Python
- Build dashboards
- Co build ticket routing and SLA tracking improvements
- Detect performance and behavioral trends
- Ensure clean accurate modeled data pipelines
- Evaluate LLM output quality and relevance
- Integrate LLM API outputs into workflows
- Optimize analytics pipelines and data marts
- Partner with operations support and training teams
- Perform root cause analysis with QA
- Present findings with visualizations and documentation
- Refactor DAGs and queries
- Translate business inefficiencies into metrics
- Use LLMs for summarization and insights
- Write optimized SQL queries
Perks/Benefits
- Employee stock options
- Inclusive culture
- Provided work devices
- Relocation support
- Remote work
- Work-life balance
Skills/Tech-stack
Apache Airflow | BigQuery | ClickHouse | DAG orchestration | Data Visualization | LLM APIs | Looker | Metabase | Prompt engineering | Python | SQL | Tableau
Education
N/A
Roles
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