Operational Analyst - Verint Analytics & Performance Configuration
Tasks
- Configure KPIs scorecards performance hierarchies dashboards in Verint Performance Management
- Configure Speech and Text Analytics categories rules tagging structures taxonomies
- Ensure analytics and performance insights are accurate consistent actionable
- Gather analyze document business and functional requirements
- Maintain configuration documentation and governance artifacts
- Maintain documentation for auditability knowledge transfer and reduce single point dependency
- Participate in functional and regression testing for performance and analytics configurations
- Partner with operational leaders to define performance and insight needs
- Support configuration maintenance and enterprise governance standards
- Translate business and operational requirements into system configuration
Perks/Benefits
- 401k match
- Educational assistance
- Flexible vacation policy
- Health benefits
- Remote work
- Travel up to 10 percent
Skills/Tech-stack
Agile | Change Management | Dashboard configuration | Data Governance | Hierarchy configuration | KPI configuration | Performance Hierarchy Configuration | Performance Management | Scorecard Configuration | Speech Analytics | Speech and text analytics | System configuration | Tagging and Rules | Taxonomy Management | Text Analytics | Verint Performance Management
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Roles
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