Customer Experience (CX) Optimization Specialist
Tasks
- Administer Freshworks tools
- Build automated reports
- Drive CX automation and process improvement
- Lead CX governance meetings
- Monitor CX KPIs and OKRs
- Own CX operational reporting
- Resolve customer pain points with product and engineering
Perks/Benefits
Skills/Tech-stack
API Integration | BigQuery | Chatbot | FreshCaller | FreshChat | Freshdesk | Project coordination | SQL | Stakeholder management | Tableau | Workflow automation
Education
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