Manager — Fanatic Customer Support Engineering
Tasks
- Build support automation tooling and documentation
- Coordinate cross functional engineering responses
- Create feedback loops to product roadmap
- Define and track support metrics
- Establish incident management processes
- Handle escalation and troubleshooting workflows
- Hire and grow support engineering team
- Lead and mentor technical support engineers
- Partner with engineering and product to resolve production issues
- Resolve complex customer technical issues
- Serve as escalation point for high impact incidents
Perks/Benefits
- N/A
Skills/Tech-stack
APIs | Application Programming | Application Programming Interfaces | Automation | Cloud infrastructure | Distributed Systems | Documentation | Escalation management | Incident Management | Integrations | Programming interfaces | Python | Reliability Engineering | SaaS | Site Reliability | Site Reliability Engineering | Troubleshooting
Related jobs
-
AM CPAM - Digital and Data Analytics INR 3000K-4000KAnomaly Detection | Azure | Change Management | DAX | Dashboard DesignSenior-level Full TimeMumbai, Maharashtra, India13h ago
-
Data Quality Assurance Manager INR 500K-1050KAnalytics | Bash | Data Pipelines | Data Quality | Data ValidationWork-life balanceMid-level Full TimeKarnataka, Bengaluru, India17h ago
-
Senior Manager, T&S Analytics (8+ years) INR 1890K-2800KAnomaly Detection | Apache Spark | Behavioral segmentation | Cohort Analysis | Customer profilingAccidental insurance | Adoption assistance program | Car lease | Critical illness insurance | Day-care Support ProgramSenior-level Full TimeBengaluru18h ago
-
Data Engineering Manager INR 700K-1000KApache Airflow | Apache Flink | Apache Hadoop | Apache Hive | Apache IcebergMid-level Full Time110380-IND-BENGALURU-INTL BLR Twr-1&2 CARNATION, India23h ago
-
Director Of Engineering - Java, React, RAG & GenAI INR 1500K-6000KAI Observability | Agile | Azure OpenAI | CI/CD | Cloud NativeExecutive-level Full TimeHyderabad, India23h ago
-
IN_Manager_Data Engineer_D&A_Advisory_Bangalore INR 1500K-2000KAzure | CI/CD | Databricks | Delta Lake | DockerFlexibility programmes | Inclusive benefits | Mentorship | Wellbeing supportMid-level Full TimeBengaluru Millenia, India23h ago
-
IN_Manager_Data Engineer_D&A_Advisory_Bangalore INR 1500K-2000KAzure | CI/CD | Databricks | Delta Lake | DockerFlexibility programmes | Inclusive benefits | MentorshipMid-level Full TimeBengaluru Millenia, India23h ago
-
IN_Manager_Data Engineer_D&A_Advisory_Bangalore INR 1500K-2000KAzure | CI/CD | Databricks | Delta Lake | DockerFlexible work arrangements | Inclusive benefits | MentorshipMid-level Full TimeBengaluru Millenia, India23h ago
-
IN_Manager_Data Engineer_D&A_Advisory_Bangalore INR 1500K-2000KAzure | CI/CD | Databricks | Delta Lake | DockerFlexibility programs | Inclusive benefits | Mentorship | Wellbeing supportMid-level Full TimeBengaluru Millenia, India23h ago
-
IN_Manager_Data Engineer_D&A_Advisory_Bangalore INR 1500K-2000KAzure | CI/CD | Databricks | Delta Lake | DockerFlexibility programmes | Inclusive benefits | MentorshipMid-level Full TimeBengaluru Millenia, India23h ago
-
Delivery Lead INR 2000K-4800KAI Governance | AWS | Agentic Workflows | Application Security | AzureSenior-level Full TimeBengaluru, BDC9A, India23h ago
-
Manager - Procurement Automation & Analytics INR 945K-2205KAgentic AI | Copilot | DAX | Microsoft Power | Microsoft Power PlatformMid-level Full TimeIND-BLR-Divyasree Technopolis, India23h ago
-
Senior Data Engineering Developer - Manager INR 3000K-4000KAgile | Automated testing | Azure | CI/CD | ContainerizationEmployee networks | Flexible work/life support | Inclusive development opportunities | Paid volunteer daysSenior-level Full TimeBangalore, India R23h ago
-
Project Manager, Data Quality (R-19244) INR 750K-1200KAgile | Anomaly Detection | Automation | Cloud Platforms | ConfluenceMid-level Full TimeHyderabad - India1d ago
-
Manager, Data Science INR 1400K-2000KA/B | A/B Testing | Apache Spark | B testing | CI/CDGreat Place to Work certificationMid-level Full TimePune, India1d ago
-
AI Security Engineering Manager INR 2000K-4000KAI Security | AI/ML | AI/ML Security | API Security | AWSSenior-level Full TimeIndia1d ago
-
Agentic Architectures | Analytics | Applied AI | Cloud Architecture | Cloud NativeSenior-level Full TimeBengaluru, Karnataka, India1d ago
-
Manager, Analytics, Fraud, UK INR 750K-750KBacktesting | Data Visualization | Excel | Fraud Detection | Money LaunderingCycle to work scheme | Employee assistance programme | Flexible working arrangements | Health insurance | Hybrid workingMid-level Full TimeIndia, Hyderabad R1d ago
-
Assistant Manager - Data Analytics INR 600K-850KAdministrative processes | Compliance Management | Confidentiality | Contractor Management | Data trackingMid-level Full TimeIndia1d ago
-
Customer Analytics & Insights Manager INR 1200K-2500KClassification | Clustering | Data Mining | Data Visualization | Dimensionality ReductionMid-level Full TimeGurgaon Office, India1d ago
-
AWS | Azure | Cause analysis | Collibra | Data GovernanceSenior-level Full TimeIND - KA - Bangalore - …1d ago
-
Mid-level Full TimeIND07, India1d ago
-
Principal Data Engineer - Commercial Effectiveness INR 3000K-4000KAgile | Ansible | Apache Airflow | Apache Spark | Azure DataSenior-level Full TimeBengaluru Campus 31, India1d ago
-
Advanced Analytics Manager INR 1900K-2500KAlteryx | Data Analysis | Data Governance | Data Quality | Data VisualizationSenior-level Full TimeBangalore - Manyata Tech Park Road, …1d ago
-
Adstock | Agent systems | Apache Spark | BI tools | Bayesian MethodsSenior-level Full TimeHyderabad, India1d ago