Senior Financial Data Analyst
Frisco, TX, United States
USD 115K-150K (estimate) Senior-level Full Time
Tasks
- Analyze cost drivers including labor staffing models vendor costs and technology investments
- Build business cases for technology investments
- Collaborate with technology and operations to refine KPIs
- Deliver financial forecasts and variance analysis
- Develop and maintain financial models for operational performance
- Develop dashboards and reporting tools
- Evaluate ROI for AI driven initiatives
- Evaluate vendor performance and outsourcing decisions
- Own and enhance call center reporting and KPIs
- Prepare monthly management reporting packages
- Provide data driven recommendations to optimize staffing scheduling and resource allocation
- Support budgeting forecasting and long range planning for customer care operations
- Support process improvement initiatives
- Track automation tool performance expected vs actual outcomes
- Translate operational metrics into financial insights
Perks/Benefits
- N/A
Skills/Tech-stack
AI | Automation | Budgeting | Call Center | Call center metrics | Dashboarding | Data Visualization | Excel | Financial Modeling | Forecasting | KPI Reporting | Power BI | ROI analysis | Service Level | Tableau | Variance analysis | Workforce Management
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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