Manager
Pune, Maharashtra, India
INR 800K-1500K (estimate) Mid-level Full Time
Tasks
- Analyze troubleshoot and resolve production defects
- Assign incidents and manage resolution
- Build and maintain application monitoring
- Communicate stakeholder delays and SLA breaches
- Conduct incident and bug review meetings
- Conduct presentations to stakeholders
- Coordinate third party vendors for issue resolution
- Create weekly status and SLA reports
- Follow SDLC standards
- Handle tickets on call rotation
- Identify root cause and implement permanent fixes
- Implement process improvements
- Improve operational metrics reporting
- Lead support team to meet SLAs
- Manage customer engagement
- Manage source code and release management
- Mentor offshore team members
- Monitor applications and preventive maintenance
- Optimize monitoring and utilization
- Own defect management and incident resolution process
- Perform ad-hoc data analysis and reporting
- Perform incident triaging and priority assessment
- Prioritize resourcing scheduling and QA
- Process customer report processing
Perks/Benefits
Skills/Tech-stack
Agile | Application Monitoring | Azure Data | Azure Data Factory | Azure Databricks | Azure DevOps | Azure SQL | Azure SQL Database | Azure Synapse | Azure Synapse Analytics | Cause analysis | Code Management | Continuous Deployment | Continuous integration | Data Factory | Data Warehousing | Defect Management | DevOps | ETL | Git | GitHub | Hadoop | Hive | Incident Management | Infrastructure as Code | On-Call | Performance Tuning | Problem Management | PySpark | Release Management | Root Cause Analysis | Root cause | SDLC | SLA management | SQL | SQL Database | Snowflake | Source Code | Source Code Management | Spark | Spark SQL | Stored Procedures | Synapse Analytics | Ticketing | Views | “as-code”
Education
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