Technical Support Specialist - Tier II, Eclipse Analytics
Texas, US Offsite, United States
R
USD 75K-85K Senior-level Full Time
Tasks
- Communicate issue status across teams
- Escalate urgent issues using escalation procedures
- Investigate operational issues using monitoring tools
- Manage Zendesk inquiries
- Monitor SLA metrics
- Participate in on-call rotation
- Promote bugs and feature requests to product and engineering teams
- Troubleshoot cloud SaaS issues
Perks/Benefits
- 401k match
- Employee stock purchase plan
- Medical, dental, vision benefits
- Paid Holidays
- Paid parental leave
- Paid time off
Skills/Tech-stack
Application Insights | As-a-Service | Azure Application Insights | Cloud Software | Cloud Software as a Service | Customer support | Datadog | FullStory | Issue escalation | Microsoft Azure | Microsoft Azure Application Insights | SLA management | Software as a Service | Zendesk
Education
N/A
Related jobs
-
AWS | Cloud Consumption | Cloud Cost Management | Cloud billing | Cloud consumption data12-month contract | Contract position | Hybrid work | Onsite 3 days per weekMid-level Full TimeTORONTO, ON, United States R10d ago
-
Benefits Support Associate, Missed Enrollments USD 56K-89KAPI | Conflict Resolution | Customer support | EDI | JiraMid-level Full TimeRemote (United States) R16d ago
-
SASE & Security Presales Specialist USD 175K-411KAWS | Access Control | BGP | CASB | DNSFlexible work arrangements | Remote work | Training and career development | Travel opportunitiesMid-level Full TimeAll, Connecticut, United States of America R19d ago
-
SASE & Security Presales Specialist USD 175K-411KAWS | Access Control | BGP | CASB | DNSFlexible work arrangements | Remote work | Training and career developmentMid-level Full TimeAll, Connecticut, United States of America R19d ago
-
Dropship Fulfillment Specialist USD 36K-36KManagement systems | Microsoft Excel | Microsoft PowerPoint | Order Management | Order Management SystemsHybrid work scheduleMid-level Full TimeCoppell, TX, United States R24d ago
-
Remote Open Enrollment Specialist USD 34K-34KBenefits Enrollment | Call Center | Call center experience | Customer support | Healthcare401k | Employee assistance program | Flexible work remote | Health Savings Account (HSA) | Life insuranceEntry-level ContractOrlando, Florida, USA R26d ago
-
Staff Designated Support Engineer USD 122K-160KAI workflows | AWS | As-a-Service | Azure | Cloud DataSenior-level Full TimeUS-TX-Remote R1mo ago