Student Support Specialist (Student Enrollment & Account Management)
Tasks
- Coordinate process improvements for student services
- Explain financial aid packages and eligibility
- Facilitate virtual services via scheduled appointments and drop ins
- Manage case queues in Salesforce for triage escalation and resolution
- Provide first point of contact support for financial aid registration and student accounts
- Provide registration details and tool instructions
- Provide student accounts payment and account information
- Resolve student parent and sponsor inquiries
- Support front line troubleshooting with call center staff
Perks/Benefits
Skills/Tech-stack
Accounts Receivable | Call Center | Customer Relationship Management | Customer relationship | Excel | Financial Aid | Help desk | Information Systems | Microsoft Office | OnBase | Outlook | PowerFAIDS | Relationship Management | Salesforce | Service Desk | Student Accounts | Student Information Systems | Title IV | Title IV compliance | Windows | Word | Zoom
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