Business Data Analyst
Tasks
- Analyze customer journey bottlenecks
- Clean integrate CRM and support data pipelines
- Create real time operational views
- Design build maintain dashboards
- Develop executive summaries and narrative reports
- Implement AI driven analytics for anomaly detection
- Implement predictive churn modeling
- Partner with Data Engineering for data accuracy
- Perform sentiment analysis on support tickets
- Recommend actions to global stakeholders
Perks/Benefits
Skills/Tech-stack
Anomaly Detection | CRM | Churn modeling | Customer Success | Customer Success Metrics | Customer support | Customer support metrics | Data integration | Language Processing | Natural Language | Natural Language Processing | Predictive Analytics | SQL | Sentiment Analysis | Success metrics | Support metrics | Tableau
Education
N/A
Roles
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