Technical Account Manager, SIEM / Security Analytics + English (Netherlands Remote)

Tasks

• Address technical requests
• Build customer relationships
• Build reference accounts
• Create custom dashboards
• Engage engineering for customer reported issues
• Engage onboarding engineers for transition
• Engage product management for feature requests
• Engage technical support for issue resolution
• Manage customer expectations
• Partner with sales for customer experience
• Proactively resolve customer issues
• Prove ROI and value
• Provide technical guidance and advice
• Recommend best practices
• Serve as platform power user
• Track account metrics

Perks/Benefits

• N/A

Skills/Tech-stack

ArcSight | Customer Success | Cybersecurity | Dashboards | EDR | Firewalls | Gainsight | IBM QRadar | Jira | Log Telemetry | Networking concepts | Operating Systems | Project Management | ROI analysis | SIEM | SOAR | SaaS | Sales Engineering | Salesforce | Security controls | Security operations | Solutions Engineering | Splunk | Stakeholder management | Threat Intelligence | XDR