Technical Support Specialist - Robotics
Austin, Texas, United States
USD 72K-91K (estimate) Entry-level Full Time
Tasks
- Collect real world product feedback data
- Communicate with hospital partners
- Create and manage support tickets
- Escalate issues to internal departments
- Maintain documentation for clinical safe use
- Monitor mobile service robots
- Observe end user interactions
- Provide live troubleshooting in hospital environments
Perks/Benefits
- N/A
Skills/Tech-stack
Customer support | Data collection | HIPAA compliance | Problem Solving | Technical documentation | Ticketing | Time management | Troubleshooting | Verbal communication | Written communication
Education
N/A
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